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U.S. EPSC Customer Experience Web Survey

Welcome!

We'd love to hear from you about your experience with the GoDirect website or in contacting the U.S. Treasury Electronic Payment Solution Center (EPSC). The following survey should take no more than 90 seconds and will help us understand our current capabilities. All responses are anonymous and optional and the data collected will be used for research purposes only.

The OMB number for this study is 1530-0022. If you have any comments regarding this study, please write to: Bureau of the Fiscal Service, Forms Management Officer, Parkersburg, WV 26106-1328 or email us at godirectsupport@godirect.gov

The field Claim Number contains errors.
Value is required.
The field Claim Number contains errors.
The field Claim Number contains errors.
You must select an option from the list provided for Question 1
You must select an option from the list provided for Question 1
You must select an option from the list provided for Question 1
You must select an option from the list provided.
You must select an option from the list provided for Question 2
You must select an option from the list provided for Question 2
You must select an option from the list provided for Question 2
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You must select an option from the list provided for Question 3
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You must select an option from the list provided for Question 4
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You must select an option from the list provided for Question 5
You must select an option from the list provided for Question 5
You must select an option from the list provided for Question 5
You must select an option from the list provided.
Response contains errors.
Response contains errors.
Response contains errors.

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Beginning of help description tool-tip. It begins with a heading 5 called “Claim Number”. Required field.
Claim Number

See the example image.

The claim number can be found on a Medicare card or 1099 form.

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Beginning of help description tool-tip. It begins with a heading 5 called “International Addresses”. Optional field.
International Addresses

Is this an international address?

SSA recipients check here to denote this is an international address if you live outside of the U.S., Puerto Rico, or a U.S. Territory.

NOTICE: Go Direct can only enroll payments with International addresses for recipients of Social Security benefits. If you receive any other benefit payment type and reside internationally, or do not have an account with a U.S. bank or credit union, you may not enroll online through Go Direct. For more information on how to complete your international enrollment please click here. More information...

Social Security Administration:

If you receive Social Security and you live or bank outside the United States, you may still be able to receive your payment by direct deposit. You can have your payment sent to a U.S. bank or credit union regardless of where you live. You can find out whom to contact about direct deposit of your federal benefit payment by visiting the list of foreign country addresses on the Social Security web site.

If you receive Social Security and you live in another country that is participating in International Direct Deposit (IDD), you may download the appropriate 1199 form and mail the completed form to the address indicated on the form.

Department of Veteran Affairs:

If you receive Veterans Affairs (VA) Benefits and you live outside the United States, you must contact the Department of Veterans Affairs.

Office of Personnel Management (Civil Service):

If you receive OPM (Civil Service) Benefits and you live outside the United States, you must contact the Office of Personnel Management at (888) 767-6738.

Railroad Retirement Board:

If you receive Railroad Retirement Board (RRB) Benefits and you live outside the United States, you may sign up for International Direct Deposit (IDD), by completing a direct deposit enrollment form (OF 1199-I) and mailing it to:

U.S. Railroad Retirement Board
Direct Deposit Specialist
844 North Rush Street
Chicago IL 60611

Department of Labor:

A toll-free number has been designated for each of the nine Division of Coal Mine Workers' Compensation district offices. Visit the Department of Labor web site for a list of district offices and their phone numbers.

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rev: 04/07/2025

  1. Welcome! Start your Direct Deposit enrollment.

    Next
  2. Form Fields

    You will be required to fill out each of the fields on the form that is marked with a red asterisk (*).

    Next
  3. Invalid Values

    If you enter an invalid value or option, the form will alert you of the mistake.

    Next
  4. Error Panel

    Errors will then be displayed in the Error Panel at the top of each section.

    Next
  5. Error Link
    Next
  6. Reset Button

    If you wish to CLEAR the entire form, select reset.

    Next
  7. Confirm and Agree

    When you have completed the form and read the acknowledgement agreement, select Confirm and Agree.

    End Tutorial